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Project Scope: Mobile web app to help people with psoriasis and psoriatic arthritis track treatments and symptoms.

My Roles: User Researcher, User Experience Designer

Methods: User Interviews, Affinity Mapping, Usability Testing

Tools: Social Media, Video Conferencing, Figma, Sketch

About this Project: Psoriasis is a common skin condition that manifests itself with raised red and scaly plaques. It can be painful and often stigmatizing to those who suffer from it. 1 in 3 people with psoriasis develop psoriatic arthritis, a form of inflammatory arthritis that can cause irreversible joint damage. There are many factors contributing to the quality of life. Medications and lifestyle choices have a unique impact on each patient. Medication that is successful for one person may have debilitating side effects or be ineffective for another. Having a documented history of treatments and symptoms is a valuable tool in managing this disease.

 

Psoriatic Arthritis feature development

Early recognition, diagnosis, and treatment of psoriatic arthritis are critical to relieve pain and inflammation and help prevent progressive joint damage.
— National Psoriasis Foundation

Problem

Successful treatment of psoriasis and psoriatic arthritis depends on many variables and medications can lose their effectiveness over time. Tracking all the treatment variables and their effects on specific symptoms can be a difficult and time consuming activity that is often abandoned.

Process

I designed an interview guide to understand what life is like on a daily basis with psoriatic arthritis. I recruited and interviewed 15 people. Each thought, statement or feeling was recorded on an individual post it note. When all the interviews were done, we affinity mapped them and started seeing themes. We started filtering the larger themes into actions. Those action statements gave us a very clear view of how we can effectively help patients with psoriatic arthritis. We began to understand the motivations behind tracking, the motivations behind not tracking, pain points and reasonable expectations.

I also joined psoriatic arthritis support groups on facebook and reddit and added relevant insights and considerations from conversations there.

Solutions! (a start anyway)

Jobs to be done

This is what we need to accomplish to best serve the users of the psoriatic arthritis tracking features of the Psorcast App.

Jobs to be done.jpg
 

psoriasis feature development

Will be added soon!